WE SOLVE ALL YOUR DOUBTS
FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFO
We want you to come to Carmen de la Alcubilla del Caracol to live an unforgettable experience in one of the the most special hotels in Granada, in a traditional Carmen from Granada, and that you do it with all the information so you can make the most of your stay. The schedules, the advantages of booking through our official website, the most outstanding visits and plans in Granada… On this page you will be able to solve all your doubts and, if you need any other information on any aspect, we are at your disposal by phone or through our contact section.
INFORMATION ABOUT OPENING HOURS
Breakfast is served every day of the week from 08:00 am to 10:00 am.
Is there a 24-hour reception?
No, the reception is not open 24 hours a day. It is available for arrivals before 22:00h and departures until 12:00h. In order to facilitate your arrival, please let us know your estimated time of arrival at least 24 hours in advance.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEBSITE
Is the best price guaranteed when booking through the web?
Yes, on our website you will always find the lowest price compared to other agencies and search engines.
Is it safe to book through the web?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and advantages for booking through the web?
Yes, we always offer the best price and, in addition, several advantages and discounts that you can only enjoy if you book through our website:
- All the room types we have are available on the web.
- 10€ discount per night on all our rates and in all rooms.
- More flexible cancellation policies than other sales channels.
Is there a way to see availability in each room type?
If you want to see the spaces we have available for these coming months, check our availability section for each of our room types.
Important: For stays of 2 or more nights, the prices shown in this availability calendar are the base prices, without web discounts applied. To see the real price, once you click on the green space that interests you, it will take you to the specific search for the date and the real prices will appear with those discounts applied.
In the 1-night gaps, although when you click on that day that is in green, the system does an initial search for 2 nights of stay and does not give you availability, if you change the date manually for that night that you have seen in green , the availability and price will automatically appear.
BOOKING CONDITIONS
Our “carmen” is not recommended for children under 12 years of age.
We generally only accept bookings of a minimum of two nights. Occasionally we can find last minute slots for 1-night stays.
All rooms are for one or two persons. We do not have extra beds.
Smoking is not allowed indoors.
Pets are not allowed.
Cancellation of standard rate room: Up to seven days before arrival in low season and up to 14 days before arrival in high season (spring, autumn and Christmas). In case of late cancellation, we will charge the amount of the 1st night of the room booked.
Cancellation of non-refundable room rate: Pre-payment, at the time of booking we will charge you the total amount of your stay and in the event that your stay is modified or cancelled we will not refund this amount.
Credit cards: We accept Visa and Mastercard and reserve the right to check the validity of the cards.
OTHER USEFUL INFORMATION
No, it is not necessary. On arrival you can confirm if you would like to have breakfast.
Do I have to book the car park?
No, the car park cannot be booked in advance as parking spaces are limited.
BOOK YOUR EXPERIENCE at the best price and take advantage of our official website
DO YOU HAVE ANY QUESTIONS ABOUT THE FACILITIES, SERVICES OR YOUR RESERVATION?
In our frequently asked questions section we solve the most common doubts that our clients usually have