WE SOLVE ALL YOUR DOUBTS
FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFO
We want you to come to Carmen de la Alcubilla del Caracol to live an unforgettable experience in one of the the most special hotels in Granada, in a traditional Carmen from Granada, and that you do it with all the information so you can make the most of your stay. The schedules, the advantages of booking through our official website, the most outstanding visits and plans in Granada… On this page you will be able to solve all your doubts and, if you need any other information on any aspect, we are at your disposal by phone or through our contact section.
INFORMATION ABOUT OPENING HOURS
Check-in must be done before 22:00 hrs. Check-out must be done before 12:00 hrs.
Please inform us at least 24 hours in advance, as reception is not always open and you may have to wait around an hour if we do not know your arrival time.
What are the breakfast times?
Breakfast is served every day of the week from 08:00 am to 10:00 am.
Is there a 24-hour reception?
No, the reception is not open 24 hours a day. It is available for arrivals before 22:00h and departures until 12:00h. In order to facilitate your arrival, please let us know your estimated time of arrival at least 24 hours in advance.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEBSITE
Is the best price guaranteed when booking through the website?
Yes, on our website you will always find the lowest price compared to other agencies and search engines.
Is it safe to book through the website?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and benefits for booking through the website?
Yes, we always offer the best price and, in addition, several benefits and discounts that you can only enjoy if you book through our website:
10% discount per night on all our rates and in all rooms.
€10 discount per night for stays of more than three nights on certain dates.
Policies Cancellation policies are more flexible than other sales channels.
Is there a way to see availability for each room type?
If you’d like to see our available spaces for the coming months, please check our availability section for each of our room types.
BOOKING CONDITIONS
We generally only accept reservations for a minimum of two nights. Occasionally, you may find last-minute vacancies for one-night stays.
All rooms are for one or two people. We do not have extra beds.
Smoking is not permitted indoors.
Pets are not allowed.
Free cancellation with standard rate: Up to seven days before arrival during low season and up to ten days before arrival during high season (spring, fall, and Christmas). In the event of a late cancellation, we will charge you the first night of the reserved room.
Non-refundable rate: Prepayment: At the time of booking, we will charge you the full amount of your stay. In the event of a change or cancellation, this amount will not be refunded.
Credit Cards: We accept Visa and Mastercard and reserve the right to verify card validity.
PARKING AND BREAKFAST
Is breakfast required to be reserved?
No, it is not necessary. Upon arrival, you can confirm if you would like breakfast (the cost is €10/person/night).
Is parking required to be reserved?
No, parking cannot be reserved in advance due to limited spaces.
(It is subject to availability upon arrival and costs €20/space/night.)
Make your reservation at the best price and benefit from the advantages on our official website
DO YOU HAVE ANY QUESTIONS ABOUT THE FACILITIES, SERVICES OR YOUR RESERVATION?
In our frequently asked questions section we solve the most common doubts that our clients usually have